Answering Service for Real Estate Agents: Every buyer and tenant call, answered.
Buyers ringing off the board, tenants with a leaking tap, landlords chasing a statement. Call Sure is a phone answering service for your agency: it answers your calls, finds out who it is and why, and gets it to the right person.
The problem
Your agents are at opens, not at their desks.
Calls arrive in bursts
A new listing or a Saturday open brings a rush of calls while everyone is out showing homes.
Buyer calls go cold
A buyer who can't get through may ring another agent about a similar property.
Sales and rentals get mixed up
Maintenance requests land on sales agents, and buyer enquiries land in the property manager's voicemail.
An example call
What a call sounds like.
Here's how a typical call to your AI receptionist might go. It uses your business name, your greeting and what you've told it about your work.
Bayview Property
Example call
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Assistant: Thanks for calling Bayview Property, this is Ella. This call may be recorded. How can I help?
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Caller: Hi, I rent a place through you and the hot water has stopped working.
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Assistant: Sorry to hear that. Can I take your first name?
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Caller: It's Tom.
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Assistant: Thanks Tom. What's the address of the property?
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Caller: Unit 3, 14 Ocean Street.
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Assistant: Thanks. Would you like me to see if someone from property management can talk to you now?
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Caller: Yes please.
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Assistant: One moment while I see who is available.
An illustration of a typical call, not a real customer. Names and businesses are made up.
What matters to you
The features you'll use most.
Your team and departments
Add people with their role: office, accounts, the boss. Callers reach the right one by name or by what they need.
A catch-all for everything else
Mark someone "takes other calls" and anything that doesn't match a name or department goes to them.
Warm transfers you can say no to
Your phone rings once. You hear privately who is calling and why, then take the call or let your assistant take a message.
Declined or missed? Back to your assistant
Say no, miss it or be busy, and the caller goes back to your assistant, which picks up where it left off and takes a message.
Messages, summaries and transcripts
Every call lands in your dashboard with a short summary, the full transcript, the message and a one-tap button to call them back.
Call alerts by email
A summary of each call is emailed to you, and anyone on your team you choose, as soon as the call is wrapped up.
Business hours, day by day
Set different hours for each day. Inside them, calls can be put through. Outside them, nobody is rung and messages are taken.
Answers after hours too
Day, night and weekends, so it doubles as your after-hours answering service. Outside your hours, callers leave a proper message, ready for you in the morning.
Setting it up
Set up for how you work.
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1
Forward your office line
Every call, or only the ones nobody at the front desk picks up.
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2
Add your team with departments
Sales, Property management, Accounts. Mark one person to take everything else.
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3
Brief it on your agency
Your office hours, the suburbs you cover, how tenants report repairs and where listings are published.
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4
Set your hours
Calls are put through during your hours. After them, it takes messages for the morning.
Try it on your own line.
Free for 14 days, with 60 minutes of calls and no card.
FAQ
Questions, answered.
Still wondering? Ring 07 3608 1800 and ask our receptionist, or email [email protected].
Can sales and property management calls go to different people?
Yes. Add your team with their departments, such as Sales and Property management, and callers reach the right one by name or by what they need. Mark one person "takes other calls" for anything else.
Can it answer questions about our listings?
Only from what you put in its instructions. It can't see your listings or property management systems, so for anything specific it takes the caller's details, the property address and their question, or puts them through to the right person.
What happens after hours?
Your assistant still answers, day and night, weekends included. Outside the hours you set, nobody's phone rings: it takes a proper message instead, ready for you in the morning.
Can I forward more than one number?
Yes. You can forward several of your lines, such as a landline and a mobile, to your one Call Sure number. Each one is confirmed with a code call first.
Where do my messages go?
Straight into your dashboard, with the caller's name, number, message, a short summary and the full transcript, plus a button to call them back. We also email a summary of every call to you, and anyone on your team you choose.
Your next call could be your next job.
Try it free for 14 days, with 60 minutes of calls and no card. Or hear it for yourself right now.