Call forwarding to an AI receptionist: Forward your line. Go live the same day.
No new phone system and no technician. Sign up, tell your AI receptionist about your business, forward your line and test it.
Three ways to connect
Keep your number, or take a new one.
The simplest way is to forward the number you already have to your virtual receptionist. You can switch to a new number or move yours over later.
Recommended
Forward your number
Keep the number your customers know and forward it to a Call Sure number. No paperwork, and you still make calls from your phone as you do now. Forward every call, or only when you're busy or don't answer.
Usually live the same day
Get a new number
Pick a local 02, 03, 07 or 08 number. Australian rules require us to check your business details and ID first, which you upload in your account.
Usually 1 to 3 business days
Move your number here
Move a landline, mobile, 13, 1300 or 1800 number to us completely. You give us the details in your account and we handle the transfer. Forward it in the meantime.
About a week for a mobile, up to about six weeks for a landline
Forwarding, step by step
From sign-up to your first answered call.
These are the real screens from the app, shown with a sample plumbing business. Each step is checked before the next.
-
1
Confirm your business number
Enter the number your customers call, and choose whether every call is forwarded or only the ones you miss. You can add more than one line.
We ring that number and read out a 6-digit code. Type it in to show the number is yours.
-
2
Forward your line to Call Sure
You're given a Call Sure number. It's only for forwarding: your customers keep calling the number they know.
The page shows the code to dial for common mobile and home phone services. For anything else, your phone provider's app or support can set it up.
-
3
Test your forwarding
Press "Test my forwarding". We ring your business line from our end and check the call arrives at your assistant.
Your assistant only starts answering once the test passes, so you know forwarding works before you rely on it.
-
4
You're live
Calls to your business line now reach your assistant: every call, or the ones you miss, as you chose.
Every call shows up in your dashboard with a summary and transcript, and a call alert lands in your email straight after.
Ready to try it on your own line?
Start a 14-day free trial with 60 minutes of calls. No card needed.
Your assistant, team and hours
Brief it like a new receptionist.
Do this before or after you forward. Everything can be changed at any time, and it applies from the next call.
Your assistant
Choose its name, greeting and voice. Tell it what you do, where you work, what you charge and what to say in common situations.
Your team
Add the people who take calls, with their role or department. Each phone is confirmed with a quick code call before a transfer can ring it.
Your hours
Set when calls can be put through, day by day. Outside those hours nobody is rung, and your assistant takes messages.
What you need
Four things, and no card.
- The phone number your customers call, and the phone it rings on.
- A way to change that line's call forwarding: usually a short code you dial, or your phone provider's app.
- The mobile numbers of anyone who should take calls.
- Ten minutes to tell your assistant about your business.
How long it takes
Usually live the same day.
- Forward your number
- Usually live the same day
- Get a new number
- Usually 1 to 3 business days
- Move your number here
- About a week for a mobile, up to about six weeks for a landline
A new number waits on the business check. Moving a number depends on your current provider. Forwarding works in the meantime either way.
FAQ
Setting up, answered.
Still wondering? Ring 07 3608 1800 and ask our receptionist, or email [email protected].
What do I need to get started?
The phone number your customers call, and a way to change its call forwarding (usually a short code you dial, or your phone provider's app). The mobile numbers of anyone who should take calls. And ten minutes to tell your assistant about your business. No card for the free trial.
How does forwarding work?
We give you a Call Sure number to forward your business line to. You set the forwarding on your phone, usually by dialling a short code we show you, then press "Test my forwarding": we ring your line and check the call reaches your assistant. Your assistant starts answering once the test passes.
Does my own phone still ring?
Your choice. Forward every call and your assistant answers them all. Or forward only when you are busy, don't answer or have no signal: your phone rings first, and your assistant picks up the calls you miss.
Why do you ring my number with a code?
To check the number is really yours before we connect it, and the same for each team member's phone before a transfer can ring it. We call, read out a 6-digit code, and you type it in. It takes a minute.
Can I forward more than one number?
Yes. You can forward several of your lines, such as a landline and a mobile, to your one Call Sure number. Each one is confirmed with a code call first.
Can I get a new number or move mine to you?
Yes. Pick a new local 02, 03, 07 or 08 number, which needs your business details checked first, as Australian rules require (usually 1 to 3 business days). Or move your number to us completely: a mobile usually takes about a week, and a landline, 13, 1300 or 1800 number can take up to about six weeks. You can forward in the meantime.
Your next call could be your next job.
Try it free for 14 days, with 60 minutes of calls and no card. Or hear it for yourself right now.